Terms and Conditions
Introduction
Welcome to Raaz Stores. These Terms and Conditions explain the rules, responsibilities, rights, limitations, and guidelines that apply whenever you visit, browse, access, or use our website and whenever you purchase products or interact with any service made available through Raaz Stores. These terms are intended to create a clear understanding between Raaz Stores and our customers regarding website usage, product information, ordering, payments, delivery, cancellations, returns, customer responsibilities, communications, and other activities associated with your shopping experience. By accessing or using this website, placing an order, submitting an enquiry, or otherwise interacting with Raaz Stores, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of the website and should not proceed with a purchase. We recommend that customers read these terms carefully before placing an order because they contain important information about your responsibilities and the conditions under which Raaz Stores provides its products and services. These terms should be read together with any other applicable policies, notices, product-specific conditions, return information, privacy information, and instructions displayed throughout our website. Raaz Stores may revise or update these terms when necessary to reflect changes in our services, business operations, website functionality, applicable requirements, or customer processes. The latest version published on the website will apply to your continued use of our services.
Use of Our Website
Raaz Stores provides this website as an online shopping platform where customers can discover products, review product information, compare available options, add products to their shopping cart, place orders, communicate with our team, and access information about our services. You agree to use the website only for legitimate and lawful purposes and in a manner that does not interfere with the operation, security, availability, performance, or normal experience of the website for other customers. You must not use the website to engage in fraudulent activities, unauthorized transactions, misleading activities, harassment, abuse, automated misuse, data extraction, or any activity that could damage the website or negatively affect another user. You must not attempt to gain unauthorized access to restricted portions of the website, administrative systems, databases, servers, or other technical resources associated with Raaz Stores. You must not introduce malicious software, viruses, harmful scripts, automated attacks, or other technologies intended to disrupt or compromise the website. You must also not attempt to interfere with forms, order systems, payment processes, product information, promotional mechanisms, or other website functionality. Copying, reproducing, modifying, distributing, scraping, republishing, or commercially exploiting website content without appropriate authorization is not permitted. We may monitor website activity where reasonably necessary to protect our customers, systems, business interests, and services. If we reasonably believe that a user has violated these terms, misused the website, attempted fraudulent activity, or created a security or operational risk, Raaz Stores may restrict, suspend, or terminate access to applicable services and may take other appropriate action where necessary.
Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, prices, specifications, features, categories, availability information, and other product-related details displayed on Raaz Stores are useful, accurate, and presented as clearly as possible. Product photographs are provided for visual reference and the actual product may have minor differences in color, finish, texture, size, packaging, appearance, or presentation depending on lighting conditions, screen settings, device displays, manufacturing changes, supplier updates, or other circumstances. Product descriptions are intended to provide customers with relevant information before purchase, but customers should review all available information carefully before placing an order. Product availability can change without prior notice and a product displayed on the website may become unavailable due to inventory limitations, supplier changes, technical issues, or other operational circumstances. We may update, correct, remove, replace, or modify product information at any time without prior notice. Although we make reasonable efforts to avoid mistakes, the website may occasionally contain typographical errors, incorrect images, outdated descriptions, inaccurate availability information, pricing errors, or other unintended inaccuracies. If an obvious or significant error is identified, Raaz Stores may review the affected listing or order and may contact the customer when clarification or corrective action is required. Product specifications and availability should therefore always be considered subject to confirmation at the time of order processing. We do not guarantee that every product listing will remain unchanged or continuously available, and we reserve the right to discontinue, modify, replace, or update products according to business and inventory requirements.
Pricing and Payments
All product prices displayed on Raaz Stores are listed in Indian Rupees (₹) and may be updated or changed without prior notice. The final order amount may include the product price, applicable taxes, and delivery charges, where applicable. Customers are requested to review their order summary carefully before confirming their purchase to ensure that the selected products, quantities, delivery charges, and total payable amount are correct. Currently, Raaz Stores accepts **Cash on Delivery (COD) only**. Customers must keep the exact order amount or sufficient cash ready at the time of delivery and pay the delivery representative when the order arrives. Online payments, credit cards, debit cards, UPI, and other digital payment methods are not currently available. Orders are subject to product availability and order verification. If a product is unavailable or an incorrect price is displayed due to a technical error, Raaz Stores reserves the right to review the order and contact the customer before proceeding. By placing an order, customers acknowledge and agree to the Cash on Delivery payment terms described above.
Orders and Order Confirmation
Customers are responsible for reviewing their selected products, quantities, product variations where applicable, delivery information, contact details, billing information, and other order information carefully before submitting an order. Once an order has been submitted, the information provided by the customer may be used for order processing, communication, delivery, customer support, and other activities required to complete the purchase. Customers should ensure that their name, phone number, email address, delivery address, and other required information are accurate and complete. An order confirmation or acknowledgement indicates that the order request has been received, but it may not always mean that the order has been fully processed, packed, dispatched, or guaranteed for delivery. Orders may remain subject to product availability, payment confirmation, address verification, inventory checks, and other operational requirements. If an item becomes unavailable, an error is identified, or additional clarification is required, Raaz Stores may contact the customer before proceeding. Customers should retain their order ID and other relevant order information because these details may be required when requesting assistance, checking order status, submitting cancellation requests, requesting returns, or communicating with our support team. Customers should also avoid placing duplicate orders when an earlier order is already being processed unless they have confirmed that the original order was unsuccessful. Raaz Stores may review unusual, duplicate, incomplete, or suspicious orders where necessary to protect customers and maintain a reliable ordering environment. Order processing timelines may also vary depending on product availability, order volume, operational conditions, and delivery requirements.
Order Cancellation
Customers who wish to cancel an order may submit a cancellation enquiry through the appropriate contact option provided by Raaz Stores. To help us identify and process a cancellation request efficiently, customers should provide accurate information including the order ID, product ID, purchase date, and applicable cancellation reason. Cancellation requests should be submitted as soon as possible because the ability to cancel an order may depend on its current processing stage. An order that has already been packed, dispatched, handed over to a delivery partner, or otherwise progressed beyond the applicable cancellation stage may not be eligible for direct cancellation. In such circumstances, the customer may need to follow the applicable return procedure after delivery, subject to the relevant return conditions. Submitting a cancellation request does not automatically guarantee that the order will be cancelled. Our team may review the request and communicate whether the cancellation can be completed. If an eligible cancellation results in a refund, the applicable refund process may depend on the original payment method, transaction status, processing timelines, and other relevant factors. Customers should not refuse or manipulate a delivery solely to initiate a cancellation without contacting our support team where communication is reasonably possible. Cancellation requests containing inaccurate order information may take longer to process or may be unable to be verified. Raaz Stores reserves the right to review each request based on the actual status of the order and the applicable conditions at the time the request is received.
Returns and Return Requests
Customers who wish to request a return should contact Raaz Stores within the applicable return period and provide the information required to identify and evaluate the order. A return enquiry may require the order ID, product ID, delivery date, reason for return, and any other information reasonably needed to review the request. Return eligibility may depend on the product category, condition of the product, reason for return, applicable return period, packaging requirements, included accessories, and other conditions associated with the purchase. Customers should take reasonable care of products after delivery and should retain original packaging, tags, accessories, manuals, invoices, or other relevant materials where applicable until the return eligibility of the product has been confirmed. Products that have been damaged after delivery due to misuse, improper handling, unauthorized modification, or other customer-related circumstances may not qualify for return depending on the applicable conditions. Some products or categories may have specific return limitations due to their nature, hygiene requirements, customization, consumable characteristics, or other operational considerations. Submitting a return request does not automatically mean that the return has been approved. Raaz Stores may review the request and may request additional information or verification before providing further instructions. Customers should follow the return instructions communicated by our team and should not send products to an address or location that has not been authorized for the applicable return. Once an eligible return is received or otherwise verified, the applicable refund, replacement, exchange, or other resolution will be handled according to the relevant product and order conditions.
Delivery and Shipping
Raaz Stores offers multiple delivery options to help customers choose a suitable shipping service based on their preferences and delivery requirements. The available delivery options, estimated delivery timeframes, and applicable charges are outlined below: Standard Delivery: Estimated delivery within 6–8 days at a delivery charge of ₹49. Fast Delivery: Estimated delivery within 4–6 days at a delivery charge of ₹99. Priority Delivery: Estimated delivery within 3–4 days at a delivery charge of ₹149. Express Delivery: Estimated delivery within 1–2 days at a delivery charge of ₹199. All delivery timeframes are estimates and may vary depending on product availability, order confirmation, delivery location, courier operations, transportation conditions, weather, public holidays, regional restrictions, address verification, logistical disruptions, or circumstances beyond our reasonable control. Delivery within the stated timeframe is not guaranteed unless specifically confirmed by Raaz Stores. Customers are responsible for providing a complete, accurate, and serviceable delivery address, a reachable phone number, and any other information required to complete the delivery. Incorrect or incomplete details may result in delays, unsuccessful delivery attempts, or the return of the package to the applicable facility. Customers should make reasonable arrangements to receive their orders and cooperate with delivery partners when necessary. Raaz Stores may not be responsible for delays caused by unexpected courier interruptions, natural events, transportation disruptions, government restrictions, regional service limitations, or incorrect information supplied by the customer. If an order is delayed beyond its estimated delivery timeframe, customers may contact our support team with their order details for assistance. Customers should inspect their packages and products upon delivery and promptly report any issues in accordance with the applicable return or replacement policy.
Customer Responsibilities
Customers are expected to provide truthful, accurate, current, and complete information whenever they place an order, submit an enquiry, request a cancellation or return, communicate with our support team, or use any feature of Raaz Stores. Customers are responsible for checking their order details carefully before submission and for promptly notifying us if they identify an important error in the information provided. Customers should take reasonable steps to keep such information confidential and should not knowingly allow unauthorized persons to misuse their information or order information. Customers must not create fraudulent orders, submit false cancellation or return claims, misuse discount codes, manipulate promotions, provide misleading product complaints, repeatedly abuse customer support channels, or attempt to obtain products, refunds, discounts, or services through deceptive means. Customers should communicate respectfully with Raaz Stores representatives, delivery partners, and other parties involved in fulfilling an order. Any attempt to interfere with website functionality, manipulate order systems, submit malicious information, use automated methods to disrupt services, or engage in activities that could harm the website, business, customers, or service providers is prohibited. Customers are also responsible for reviewing relevant product information and applicable policies before making purchasing decisions. Failure to provide correct information may result in order delays, unsuccessful communication, delivery problems, cancellation limitations, or other issues for which the customer may be responsible.
Intellectual Property
The content available on Raaz Stores, including but not limited to website design, page layouts, graphics, product presentation, text, headings, logos, icons, images, illustrations, visual elements, buttons, interface elements, written materials, and other original website content, may be protected by applicable intellectual property and other laws and may belong to Raaz Stores, its licensors, suppliers, content providers, or respective rights holders. Access to the website does not transfer ownership or intellectual property rights in any website content to the customer. Customers may view and use the website and its content for legitimate personal shopping purposes, but may not reproduce, copy, download for redistribution, modify, publish, transmit, sell, license, distribute, create derivative works from, or commercially exploit protected website content without appropriate written authorization. Product names, brand names, trademarks, logos, and other third-party materials displayed on the website may remain the property of their respective owners and should not be interpreted as being owned by Raaz Stores unless expressly stated. Customers must not remove copyright, trademark, ownership, attribution, or other proprietary notices contained within website materials. Unauthorized use of website content may affect our business operations and may violate applicable legal protections. If you believe that any content displayed on the website has been used in a manner that infringes applicable rights, you may contact Raaz Stores with sufficient information for the matter to be reviewed. We reserve the right to protect our website content, brand identity, visual materials, and other intellectual property through appropriate means where unauthorized use is identified.
Privacy, Liability and Changes
Raaz Stores takes reasonable steps to maintain a reliable, functional, and secure shopping environment and to protect information handled through our website according to applicable policies and requirements. However, customers understand that no website, online platform, communication system, hosting service, payment network, or internet connection can guarantee uninterrupted availability, complete security, or error-free operation at all times. Temporary interruptions may occur because of maintenance, technical issues, server problems, network failures, third-party service interruptions, security events, updates, or circumstances outside our reasonable control. To the extent permitted by applicable law, Raaz Stores shall not be responsible for losses or disruptions resulting from events that are beyond our reasonable control, including third-party service failures, courier disruptions, transportation issues, unexpected technical problems, natural events, government restrictions, or other unforeseen circumstances. Customers are responsible for taking reasonable care when accessing the website and for maintaining the security of their own devices, and internet connections. We may update, modify, add, remove, or discontinue products, services, website features, pricing, procedures, policies, and these Terms and Conditions from time to time. Changes may be introduced to improve our services, reflect operational requirements, address technical changes, or respond to applicable legal or business requirements. When updated terms are published on the website, the revised version will apply to future use of the website and services unless otherwise stated. Customers are encouraged to review this page periodically so they remain aware of the latest terms and conditions applicable to their use of Raaz Stores.
Contact Us
If you have questions, concerns, or require clarification regarding these Terms and Conditions, an order, product information, pricing, payment, delivery, cancellation, return request, website functionality, or any other service provided by Raaz Stores, you are welcome to contact our support team. When contacting us about an existing order, please provide your order ID, product ID, registered email address, phone number, or other relevant information where applicable so that our team can identify your request and assist you more efficiently. Providing accurate information helps reduce processing time and allows us to understand your concern clearly. We encourage customers to contact us as soon as a question or issue arises so that we can review the matter and provide the most appropriate assistance available. Our team may request additional information when necessary to verify an order, investigate a concern, or process a cancellation, return, or other request. For general questions, product-related enquiries, order assistance, or other support matters, you can reach Raaz Stores using the contact options provided below.
Email Us
email@raazstores.com
Call Us
+91 93448 35560