Anti-Spam Policy
Introduction
Welcome to the Anti-Spam Policy of Raaz Stores. This policy explains our approach to unwanted, misleading, excessive, fraudulent, or unauthorized communications and establishes guidelines for responsible communication between Raaz Stores and its customers, website visitors, service providers, and other parties interacting with our business. We aim to maintain a respectful and useful communication environment and do not support the misuse of email addresses, phone numbers, enquiry forms, order systems, communication channels, or website functionality for unsolicited or harmful activities. This policy applies to communications associated with Raaz Stores, including customer enquiries, order-related messages, support communications, promotional communications where applicable, cancellation and return requests, and other legitimate communications initiated through our website or services. By using our website, submitting information, placing an order, contacting our team, or communicating with Raaz Stores, you agree not to use our communication channels for spam, abuse, deception, unauthorized marketing, automated misuse, or other inappropriate activities. We may update this Anti-Spam Policy when necessary to reflect changes in our services, communication methods, security practices, business processes, or applicable requirements. Customers and website users are encouraged to review this policy periodically to understand the standards that apply to communications involving Raaz Stores.
What We Consider Spam
For the purpose of this policy, spam generally refers to unwanted, excessive, deceptive, irrelevant, unauthorized, or repeatedly transmitted communications that are not reasonably connected with a legitimate request or interaction. Spam may include repeated unsolicited messages, bulk submissions through website forms, misleading enquiries, fraudulent requests, unauthorized promotional messages, automated form submissions, fake order-related requests, repeated cancellation or return submissions, or communications designed to overload, disrupt, manipulate, or misuse our systems. Messages that contain malicious links, harmful files, deceptive claims, impersonation attempts, fraudulent payment requests, or misleading information may also be treated as abusive or suspicious communications. Sending the same enquiry repeatedly without a legitimate reason may also be considered misuse of our communication channels. We recognize that customers may need to contact us multiple times when a genuine issue remains unresolved, and legitimate follow-up communication will not automatically be treated as spam. Our assessment may consider the content, frequency, purpose, source, behavior, and circumstances surrounding the communication. The purpose of this policy is not to restrict genuine customer support requests but to prevent communication channels from being used in ways that negatively affect customers, employees, service providers, website systems, or normal business operations.
Customer Communications
Raaz Stores uses customer-provided contact information to communicate about legitimate interactions such as orders, payments, deliveries, enquiries, cancellations, returns, support requests, and other services requested by the customer. Customers should provide valid and accurate contact information when submitting forms or placing orders so that important communications can be delivered correctly. We aim to keep customer communications relevant to the purpose for which the information was provided and to avoid unnecessary or excessive messaging. Customers should not submit another person's email address, phone number, or other contact information without appropriate authorization. Customers should also avoid using temporary, fraudulent, misleading, or intentionally inaccurate contact information for the purpose of creating false enquiries, placing deceptive orders, manipulating support systems, or interfering with our communication processes. If a customer has an ongoing order or support matter, reasonable follow-up communication may be necessary and should not be considered spam merely because more than one message is exchanged. Customers are encouraged to include useful information such as order IDs, product IDs, relevant dates, and a clear explanation when contacting our team. Clear and accurate communication helps us respond efficiently and reduces unnecessary repeated messages or duplicate requests.
Unauthorized Bulk Messages
Users and third parties must not use Raaz Stores communication channels, enquiry forms, email addresses, phone numbers, website forms, order systems, or other available communication methods to send unauthorized bulk messages or large volumes of repetitive submissions. Bulk submissions may include repeatedly sending the same enquiry, automatically generating large numbers of requests, submitting meaningless information at scale, or using automated systems to overwhelm communication channels. Such activity may interfere with legitimate customer enquiries and can make it difficult for our team to identify and respond to genuine requests. Raaz Stores may monitor the frequency and nature of submissions where reasonably necessary to protect website functionality and communication systems. If unusually high-volume activity is detected, we may temporarily restrict submissions, block suspicious sources, delay processing, or take other appropriate measures to protect our services. Legitimate business communication, genuine customer follow-ups, and reasonable enquiries are not intended to be restricted by this policy. However, repeated or automated submissions without a legitimate purpose may be treated as abusive activity even when individual messages appear harmless when viewed separately. We reserve the right to determine appropriate action based on the circumstances and the potential impact of the activity on our website, staff, customers, and communication systems.
Misleading and Fraudulent Messages
Raaz Stores does not permit the use of its communication channels for misleading, fraudulent, deceptive, impersonating, or otherwise dishonest communications. Users must not falsely represent themselves as Raaz Stores, an employee, representative, delivery partner, payment provider, customer, or other person in order to obtain information, products, refunds, payments, or other benefits. Communications containing false order details, fabricated payment information, intentionally misleading return claims, fake cancellation requests, fraudulent refund requests, or other deceptive information may be investigated and may be treated as misuse of our services. Users must not create false identities or use another person's contact information to submit enquiries or communicate with our team without authorization. Suspicious messages may be reviewed where reasonably necessary to protect customers, employees, business systems, and financial or operational processes. Where appropriate, Raaz Stores may request additional information to verify an order, transaction, enquiry, or identity before processing a request. If a communication cannot be reasonably verified or appears to involve fraudulent activity, we may delay, reject, restrict, or terminate the related request. We may also take appropriate action when necessary to protect our customers, website, communication systems, and business operations from deceptive or fraudulent activity.
Automated Submissions
The use of bots, scripts, automated tools, software, or other technical methods to generate repeated or unauthorized submissions through Raaz Stores forms and communication systems is not permitted. Automated activity that creates excessive enquiries, duplicate requests, fake orders, repeated cancellation or return submissions, unnecessary server requests, or other forms of system traffic may interfere with the normal operation of our website and affect legitimate customers. Users must not attempt to bypass reasonable technical restrictions, validation systems, submission limits, security mechanisms, or other controls designed to maintain reliable website operation. Automated access or submissions may be considered abusive when they are performed without authorization or when they create excessive technical or operational load. Raaz Stores may use reasonable technical measures to identify, limit, reject, or investigate suspicious automated activity. Depending on the circumstances, we may temporarily restrict access from sources generating unusual traffic or submissions, block specific requests, or take other appropriate protective measures. Legitimate integrations or technical activities that have been expressly authorized by Raaz Stores may be handled separately according to the applicable arrangement. The purpose of these restrictions is to protect website performance, communication availability, customer information, and the ability of our team to respond effectively to genuine requests.
Email Communication
Email is one of the communication methods that may be used by Raaz Stores for legitimate customer service, order-related, transactional, support, and other applicable business communications. Customers should ensure that the email address provided during checkout, enquiry submission, or other interactions is accurate and accessible to them. Customers should not intentionally provide another person's email address or an invalid address for the purpose of generating unwanted communications. Users must not use Raaz Stores email addresses to send unsolicited bulk messages, malicious content, fraudulent requests, deceptive information, unauthorized advertisements, or other inappropriate material. If you receive a message that appears to impersonate Raaz Stores or requests sensitive information in a suspicious manner, you should verify the source before providing any information. Raaz Stores may use reasonable security and filtering measures to identify suspicious email activity and protect our communication systems. Some legitimate automated or transactional emails may be generated in response to actions such as placing an order, submitting an enquiry, requesting assistance, or service update. These communications are intended to support the service requested by the customer and should not automatically be treated as unsolicited spam. Customers may contact our support team if they believe they are receiving an inappropriate or unexpected communication associated with Raaz Stores.
Communication
Phone numbers provided to Raaz Stores may be used where reasonably necessary for order processing, delivery coordination, customer support, verification, cancellation requests, return requests, or other legitimate services requested by the customer. Customers should provide their own valid phone number or an authorized contact number and should not intentionally submit another person's number for misleading or abusive purposes. Users must not misuse Raaz Stores phone numbers by repeatedly making automated calls, sending excessive messages, making fraudulent requests, or otherwise interfering with normal customer support operations. Genuine customer calls and reasonable follow-up messages regarding an existing order or support request are not intended to be restricted by this policy. However, repeated abusive calls, threatening communications, prank calls, false complaints, automated calling activity, or other behavior that disrupts our support operations may result in appropriate restrictions. Where necessary, we may document relevant communication details to investigate repeated misuse or resolve disputes. Customers should understand that communication through telephone networks or external messaging services may also be subject to the practices and policies of the relevant service provider. Our objective is to maintain phone and message communication as a useful channel for legitimate customer support while protecting our team and customers from unnecessary or abusive communication.
Reporting Spam
If you receive a communication that appears to misuse the Raaz Stores name, identity, email address, website, order information, or other business details, we encourage you to report the matter to our support team. When reporting suspicious communication, customers should provide as much useful information as reasonably possible, such as the sender details, relevant message content, date and time of communication, order ID where applicable, and any other information that may help us understand the situation. Do not provide passwords, payment credentials, authentication codes, or other sensitive information simply because a suspicious message requests it. Raaz Stores may review reported communications to determine whether they are genuinely associated with our services or represent an attempt to impersonate, misuse, or fraudulently represent our business. Depending on the circumstances, we may investigate the source, take reasonable protective measures, warn affected customers, restrict suspicious activity, or refer the matter to an appropriate service provider or authority where necessary. Customers should understand that not every suspicious message can be immediately verified or resolved, particularly when the communication originates from an unrelated third party. Providing accurate and useful information when reporting an issue can help us investigate the matter more efficiently and protect other customers from similar communication problems.
Consequences of Spam
Raaz Stores may take appropriate action when communication channels, website forms, order systems, email addresses, phone numbers, or other services are intentionally or repeatedly misused. Depending on the nature, frequency, severity, and impact of the activity, actions may include rejecting or delaying a request, restricting communication access, temporarily limiting website functionality, blocking suspicious sources, cancelling fraudulent or abusive requests, suspending applicable services, or taking other reasonable protective measures. Where an activity involves suspected fraud, unauthorized access, malicious behavior, threats, impersonation, or other potentially unlawful conduct, Raaz Stores may preserve relevant records and take further action where reasonably necessary. Legitimate customers will not be restricted merely because they need to contact us repeatedly regarding a genuine unresolved matter. Our assessment will consider the context of the communication rather than relying only on the number of messages submitted. However, deliberate attempts to overwhelm systems, manipulate support processes, generate fake transactions, or interfere with other customers' ability to use our services may result in stronger restrictions. Raaz Stores reserves the right to determine the appropriate response based on available information, operational impact, security considerations, and applicable requirements. Any action taken under this policy is intended to protect customers, employees, communication systems, website functionality, and the normal operation of our services.
Policy Updates and Changes
Raaz Stores may update, revise, expand, or modify this Anti-Spam Policy from time to time to reflect changes in our communication systems, website functionality, customer support processes, security practices, business operations, or applicable requirements. Any updated version may be published on this page so that customers and website users can review the latest standards applicable to communication with Raaz Stores. Changes may be introduced when new communication methods are added, existing systems are modified, security risks change, or operational experience indicates that additional safeguards are necessary. Customers and users are encouraged to review this page periodically so they remain aware of the current communication standards. Continued use of our website, communication channels, enquiry forms, or services after an updated policy becomes available may indicate continued acceptance of the applicable policy to the extent permitted by relevant requirements. Additional instructions may also be provided on individual forms or communication channels when specific limitations or requirements apply. The latest version published by Raaz Stores should therefore be considered the current version of this Anti-Spam Policy. If you have concerns about a particular communication or believe that a legitimate message has been incorrectly treated as spam, you may contact our support team so that the matter can be reviewed.
Contact Us
If you have questions about this Anti-Spam Policy, believe that you have received a suspicious communication associated with Raaz Stores, or need assistance regarding an email, phone call, enquiry, order message, or other communication, you are welcome to contact our support team. When reporting a communication issue, please provide relevant details such as the sender information, your registered email address or phone number, order ID where applicable, date of communication, and a brief explanation of the concern. Please do not send passwords, payment credentials, authentication codes, or other sensitive security information unless it is specifically required through an appropriate and verified process. Providing accurate information can help our team understand the issue, investigate suspicious activity, and determine whether further action is required. If your concern relates to an existing order, cancellation, return, payment, delivery, or customer service request, including the relevant order information can also help us identify the matter more efficiently. Our team may request additional information when reasonably necessary to verify a request or investigate potential misuse. We appreciate customers who report suspicious or abusive communication and help us maintain a reliable and respectful communication environment. For Anti-Spam Policy questions, suspicious communication reports, or general customer support, you can reach Raaz Stores using the contact options provided below.
Email Us
email@raazstores.com
Call Us
+91 93448 35560