Privacy Policy
Introduction
Welcome to Raaz Stores. We respect your privacy and are committed to handling the information you provide to us responsibly and transparently. This Privacy Policy explains how Raaz Stores may collect, use, process, store, protect, and manage information when you visit our website, browse products, place an order, submit an enquiry, contact our support team, request a cancellation or return, or otherwise interact with our website and services. Our objective is to provide a reliable shopping experience while using customer information only for legitimate business, service, communication, security, and operational purposes. By accessing or using Raaz Stores, you acknowledge that you have reviewed this Privacy Policy and understand the general practices described here. The information we collect and the manner in which it is used may depend on how you interact with our website and which services or features you use. We encourage customers to read this policy carefully and review it periodically because our website, services, business processes, and information practices may change over time. This Privacy Policy should also be considered together with our Terms and Conditions and any other applicable notices or policies displayed on Raaz Stores.
Information We Collect
Depending on how you use Raaz Stores, we may collect information that you voluntarily provide when interacting with our website, purchasing products, submitting forms, contacting support, or requesting assistance. This may include your name, email address, phone number, delivery address, billing information, order details, product information, enquiry details, cancellation information, return information, and other information that you choose to provide to us. When you place an order, we may receive information necessary to identify the order, process the purchase, arrange delivery, provide customer support, and communicate with you about the transaction. We may also receive information about the products selected, quantities ordered, order status, payment status, delivery information, and related transaction details. When you contact us, the information contained in your communication may also be retained so that we can understand your request and provide appropriate assistance. Certain technical information may also be generated when you access or interact with the website, such as general device information, browser information, website interaction details, and technical records required for security, functionality, troubleshooting, and service improvement. We aim to collect information that is reasonably relevant to the purpose for which it is required and do not intend to collect unnecessary information simply for the sake of collecting it.
How We Use Your Information
Information provided to Raaz Stores may be used for legitimate business and service-related purposes, including processing and managing orders, confirming purchases, arranging product delivery, responding to customer enquiries, handling cancellation requests, processing return requests, providing order updates, resolving customer concerns, and maintaining communication relating to services requested by you. We may also use information to verify order details, identify unusual or potentially fraudulent transactions, prevent misuse of our website, maintain website security, troubleshoot technical problems, improve website functionality, understand general customer requirements, and improve our products and services. Contact information may be used to communicate with you regarding an existing order, enquiry, transaction, return, cancellation, delivery issue, or other request initiated by you. Information may also be used for internal administrative purposes such as maintaining business records, reviewing service performance, resolving disputes, supporting operational processes, and meeting applicable legal or regulatory requirements. We may use aggregated or non-identifying information to understand general website usage, improve the shopping experience, and evaluate the performance of our services. We aim to use personal information only for reasonable purposes connected with our business, customer service, website operation, security, and the services requested by customers.
Order & Transaction Information
When you place an order through Raaz Stores, information associated with that order may be recorded and used to complete the transaction and provide related support. This may include the order ID, products purchased, quantities, applicable prices, delivery information, customer contact details, order status, payment status, and other information necessary for processing the purchase. Transaction-related information may be used to confirm orders, identify products, arrange packing and delivery, communicate with customers, investigate payment or order issues, process eligible cancellations or returns, and maintain appropriate business records. Where payment services are provided through third-party payment providers, the processing of payment information may be handled through their systems according to their own applicable practices and requirements. Raaz Stores may receive confirmation or transaction-related information necessary to determine whether a payment has been completed, failed, reversed, or requires further attention. We may retain order and transaction records for reasonable business, customer support, security, dispute resolution, and legal purposes. Customers should ensure that the personal and delivery information provided during checkout is accurate because incorrect information may affect order processing, communication, or successful delivery. We may also use transaction information to identify duplicate, suspicious, incomplete, or potentially unauthorized orders and take appropriate action to protect customers and the business.
Customer Support
When you contact Raaz Stores through email, phone, enquiry forms, order support forms, cancellation requests, return requests, or other available communication channels, information contained in your communication may be used to understand and respond to your request. This may include your name, email address, phone number, order information, product information, and the details of the issue or question you have submitted. We may retain relevant communication records for customer service, quality monitoring, dispute resolution, order verification, service improvement, and business record purposes. If you contact us regarding an existing order, we may ask for information such as your order ID, product ID, email address, phone number, purchase date, delivery date, or other details to verify the request or transaction from unauthorized activity. We may use the information provided during communication to coordinate with the appropriate internal or service teams when necessary to resolve your concern. Customers are encouraged to provide accurate information when contacting support because incomplete or incorrect details may make it difficult to identify an order or properly understand the request. We aim to use customer communications responsibly and only to the extent reasonably required for providing assistance, maintaining service records, handling requests, and improving the overall customer experience.
Information Sharing
Raaz Stores does not intend to sell or commercially trade customers' personal information as a standalone product. Information may, however, be shared with relevant service providers, partners, or third parties when such sharing is reasonably necessary to operate the website, process an order, complete a payment, arrange delivery, provide technical services, maintain website functionality, prevent fraudulent activity, or provide customer support. For example, information necessary to deliver an order may need to be provided to an applicable delivery or logistics service provider. Similarly, transaction-related information may be processed through payment service providers when online payment functionality is used. Such service providers may process information according to their own applicable terms, privacy practices, and security procedures. We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, investigate suspected fraud or misuse, protect customers, or address security and operational concerns. Where information is shared for service delivery or business operations, we aim to limit the information shared to what is reasonably necessary for the relevant purpose. We do not intend to share personal information for unrelated purposes without an appropriate reason or applicable basis for doing so. Information may also be disclosed in connection with a legitimate business requirement, organizational change, dispute, investigation, or other circumstance where disclosure is reasonably necessary and permitted under applicable requirements.
Data Security
Raaz Stores takes reasonable measures to protect information handled through our website and business processes against unauthorized access, misuse, alteration, disclosure, loss, or other inappropriate handling. Security measures may include appropriate technical, administrative, and operational practices designed to protect customer information according to the nature and purpose of the information being handled. However, no website, online platform, server, communication network, payment system, or method of electronic transmission can be guaranteed to be completely secure at all times. Customers should also take reasonable precautions when accessing our website, including protecting their devices, passwords, email addresses, and other information used to access services. Customers should avoid sharing sensitive data or order information with unauthorized individuals and should contact us if they believe that their information has been misused or that an unauthorized activity may have occurred. We may maintain technical records, security logs, or other operational information where reasonably required to identify suspicious activity, investigate security incidents, maintain website functionality, or protect our systems and customers. If a security issue affecting customer information is identified and notification is required under applicable requirements, appropriate steps may be taken based on the circumstances. While we make reasonable efforts to protect information, customers acknowledge that transmission and storage of information through online systems may involve inherent security risks.
Data Retention
Raaz Stores may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain customer and transaction records, resolve disputes, support accounting and administrative requirements, prevent fraudulent activity, maintain security, or comply with applicable legal and business obligations. The period for which information is retained may vary depending on the type of information, the nature of the relationship with the customer, whether an order or support request remains active, and whether there is a legitimate reason to preserve the information. Order information may need to be retained for customer service, transaction verification, returns, cancellations, dispute resolution, or other operational purposes. Communication records may also be retained when reasonably required to understand previous requests, provide continued support, investigate complaints, or maintain appropriate business records. When information is no longer reasonably required for a legitimate purpose, it may be deleted, anonymized, or otherwise handled according to applicable retention practices and requirements. Customers should understand that deleting or removing certain information may not always be immediately possible where the information is required for an ongoing transaction, legal obligation, dispute, security investigation, or other legitimate business purpose. Retention practices may therefore vary according to the circumstances associated with the information and the services used.
Third-Party Services
Raaz Stores may rely on third-party services or external service providers for certain aspects of website operation, payment processing, delivery, hosting, technical functionality, communication, security, or other business requirements. When you interact with a third-party service through or in connection with Raaz Stores, the third party may process information according to its own terms, privacy policy, security practices, and applicable requirements. For example, payment transactions may be handled through external payment systems, while product delivery may involve independent logistics or courier providers. Raaz Stores does not control every aspect of the systems operated by these external providers and cannot guarantee the privacy or security practices of third parties beyond the reasonable oversight available to us. Customers should review the applicable privacy information provided by a third-party service where appropriate. Information may be shared with such providers only when reasonably required for the relevant service, transaction, operational purpose, security purpose, or other legitimate business requirement. Third-party websites, services, links, payment systems, or communication platforms may have their own terms and conditions that are separate from those of Raaz Stores. Any interaction with such services is subject to the applicable third-party terms and policies, and customers should exercise appropriate care when providing information directly to external service providers.
Your Information and Choices
Customers may contact Raaz Stores regarding information associated with their orders, enquiries, communications, or other interactions with our services. Where appropriate and subject to applicable requirements, customers may request clarification regarding information they have provided, ask about the handling of their information, or request correction of inaccurate personal details. Customers should ensure that information supplied during registration, checkout, enquiry submission, cancellation, return requests, or other interactions remains accurate and updated where necessary. If you believe that any information related to your order is incorrect, you may contact our support team with sufficient details so that the matter can be reviewed. Depending on the nature of the information and applicable business or legal requirements, certain requests may require identity or transaction verification before action can be taken. Some information may also need to be retained where it is reasonably necessary for completing an order, processing a transaction, resolving a dispute, maintaining required records, preventing fraud, protecting the website, or meeting applicable obligations. We aim to respond to legitimate information-related requests within a reasonable period, although processing time may depend on the nature and complexity of the request. Customers may contact Raaz Stores using the details provided on this page if they have questions about their personal information or wish to discuss an applicable request.
Privacy Policy Updates
Raaz Stores may update, revise, expand, reduce, or otherwise modify this Privacy Policy from time to time to reflect changes in our website, services, business processes, information handling practices, technical systems, customer support procedures, or applicable requirements. When changes are made, the updated version may be published on this page so that customers can review the latest information about our privacy practices. The revised policy will generally apply to information handling and website use from the effective date or publication of the updated policy, unless a different application is clearly stated. Customers are encouraged to review this page periodically, particularly when placing new orders or using new website features, so they remain aware of any changes. Continued use of the website after an updated Privacy Policy becomes available may indicate that the customer has reviewed the revised information to the extent permitted by applicable requirements. We may also make operational changes that do not require a complete rewrite of this policy but may affect how particular information is processed for a specific service. Where appropriate, additional notices or explanations may be provided alongside a feature, form, transaction, or service to explain how information is handled for that particular purpose. The latest version published by Raaz Stores should therefore be considered the current version of this Privacy Policy.
Contact Us
If you have questions, concerns, requests, or require clarification regarding this Privacy Policy or the way Raaz Stores handles information, you are welcome to contact our support team. You may contact us regarding personal information, order-related information, communication records, privacy concerns, information correction requests, data handling questions, or other matters connected with your interaction with Raaz Stores. When contacting us regarding an existing order or specific request, please provide relevant information such as your order ID, product ID, registered email address, phone number, or other details where applicable so that our team can identify the request accurately. We may request additional information where reasonably necessary to verify your identity, protect customer information, confirm an order, or prevent unauthorized requests. Providing complete and accurate information can help us review and respond to your request more efficiently. We encourage customers to contact us promptly if they believe that their information has been used incorrectly, if they identify inaccurate information, or if they have any concern about our privacy practices. Our team will review the matter and provide appropriate assistance based on the nature of the request and applicable requirements. For privacy-related questions, customer support, product enquiries, order assistance, or other concerns, you can reach Raaz Stores using the contact options provided below.
Email Us
email@raazstores.com
Call Us
+91 93448 35560